Shipping policy

Shipping Policy

Thank you for shopping with us. Please read our shipping policy below to understand how your order will be processed and delivered.

1. Order Processing Time

  • All orders are processed within [1–3 business days] after receiving full payment.

  • Orders are not processed or shipped on weekends or public holidays.

Note: Processing time may be extended during peak seasons, promotional periods, or due to unforeseen delays.

2. Shipping Rates & Delivery Estimates

  • Shipping charges will be calculated and displayed at checkout.

  • Estimated delivery times:

    • Domestic (within Malaysia): [e.g., 3–7 business days]

    • International: [e.g., 7–21 business days]

  • We partner with reliable courier services such as [e.g., DHL, FedEx, J&T, PosLaju].

3. Shipment Confirmation & Tracking

  • Once your order has shipped, you will receive a confirmation email with tracking information.

  • Tracking updates may take up to 24 hours to appear.

4. Customs, Duties & Taxes (For International Orders)

  • We are not responsible for any customs duties, taxes, or additional fees imposed during or after shipping.

  • All charges imposed during or after shipping are the responsibility of the customer.

5. Incorrect Address

  • Please ensure your shipping information is accurate. We are not responsible for orders shipped to the wrong address due to customer error.

  • If a package is returned to us due to incorrect or incomplete address, reshipping fees will apply.

6. Lost or Damaged Packages

  • We are not liable for any products lost or damaged during shipping.

  • If your order is lost or arrives damaged, please contact the shipping provider directly with your tracking information. However, feel free to reach out to us—we will assist where possible.

7. Contact Us

If you have any questions about your shipment, please contact us at:

📧 Email: 407wetrust@gamail.com
📞 Phone: +60173721192
📍 Business Hours: Monday–Friday, 9 AM – 5 PM